Refund policy

Refund Policy

We want you to feel confident trying Juvi. That's why we offer a 30-day money-back guarantee on every order.

How it works

If you're not satisfied with your purchase, contact us within 30 days of delivery at info@shopjuvi.com. Let us know what's going on, and we'll review your request.

You do not need to send anything back to us. Once your refund is approved, it will be processed automatically, no return shipping, no return label, no waiting on a package to arrive back at a warehouse.

Damaged, defective, or wrong items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 30 days of delivery at info@shopjuvi.com with a photo of the issue and a short description. We'll review it and make it right.

What's not eligible for a refund

• Orders requested more than 30 days after delivery
• Gift cards
• Final sale items, where marked

If you're unsure whether your situation qualifies, just reach out, we'll work it out with you directly.

Subscriptions

You can pause, skip, or cancel your subscription at any time through your account portal. Cancelling a subscription stops future charges, but does not automatically refund a delivery that has already shipped, for that, follow the refund process above.

Refunds

Once your refund is approved, you'll be refunded automatically to your original payment method within 5–10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you haven't seen the refund, contact us at info@shopjuvi.com.